March 20, 2015
Questions for Consideration When Selecting a Pediatric Homecare Agency
How long has the company been in business?
Epic Health Services was founded in 2001 and has since become a leading national provider of pediatric skilled nursing, therapy, and autism services, as well as adult home health services. Adult services provided include skilled nursing, therapy, personal care and behavioral health nursing. Success in health care requires the delivery of exceptional care that meets the needs of patients, families, payers and society. By maintaining a focus on quality care and extraordinary customer service, Epic continues to grow and serve ever more patients.
Is the company licensed, insured, and bonded?
Yes. Epic Health Services is licensed, insured, and bonded. We are licensed appropriately through the 12 states in which we provide services. Currently, these states include Texas, Pennsylvania, New Jersey, Delaware, Massachusetts, Missouri, Indiana, Illinois, Arizona, Colorado, Maryland and Virginia.
In Arizona, Delaware, Illinois, Indiana, New Jersey, and Pennsylvania, Epic is accredited by Community Health Accreditation Program (“CHAP”), as well as being Medicaid certified in most states*.
*Exceptions: Colorado Medicaid certification is in progress, and currently certification is not being pursued in Maryland and Virginia as autism is the only service offered in these states at present.
How does the company check the competency of their clinical staff?
All of our clinicians are thoroughly screened using the following tools:
- Reference Check
- Background Check
- Skill Competency Testing
Epic screens our employees during the hiring process using several background checks in accordance with the requirements of each state. These include criminal history, child abuse, National Sex Offender Registry, OIG exclusion and license verification with State Board of Nursing.
If a nurse is unable to make a scheduled shift, what is the company’s backup plan?
At Epic, we are constantly recruiting and hiring staff to ensure that we have an appropriate pipeline of caregivers to effectively provide backup when necessary for our patients and their families. While we understand that situations arise when a nurse is unable to meet his or her commitment for a regularly scheduled shift, it is our goal that we always find a way to staff the shift.
To help ensure this situation does not happen and to promote reliability and regularity in our staffing coverage, Epic client service supervisors perform scheduling confirmation calls every Monday and Thursday to our patient families and nurses. As we work to integrate the newly acquired Loving Care Agency (LCA) and Nurses To Go (NTG) branches and rollout our Epic Model of Care, we will begin to utilize this process at these locations as well.
As part of our ongoing education and training for our nursing staff, Epic crosstrains our nurses with the skills necessary to care for all our patients, including those with high acuity needs. Each office maintains a clinical skills lab where we train and verify competency of our field staff to ensure clinical excellence.
How does your company monitor the quality of care for your patients?
Epic has a number of internal controls. Our clinical management structure consists of management-level clinicians that have responsibility to provide oversight for each of our patients. Our local branch directors monitor performance of certain metrics and report their results to the regional and national clinical team. All the results are shared regionally and nationally and ongoing performance improvement initiatives are the result.
To ensure ongoing patient and family satisfaction, our customer service team calls families every 90 days to conduct customer satisfaction surveys. The goal of the calls is to ensure patients are receiving the highest quality health care consistently delivered with compassion and extraordinary service. Survey results are reported directly to Epic’s executive leadership team for awareness and to address any issues.
As we work to integrate the newly acquired LCA and NTG branches and rollout our Epic Model of Care, we will begin to utilize this process at these locations as well.
Will the company have frequent contact with your child’s physicians and will they coordinate with all health care providers assigned to your child’s case?
Epic takes an interdisciplinary approach to care and coordinates with all physicians and ancillary providers associated with your child’s care. Based upon our experience in the marketplace we have established relationships with durable and home medical equipment suppliers, physicians, and respiratory therapy companies to coordinate all of your child’s needs. We will work together with the discharge planner and these providers to ensure a successful transition to the home.